That signifies that Questrade, which has taken the highest slot within the earlier two years has slipped again to 3rd with a rating of 76%.
Large banks wrestle
One of many key findings of the report is that the massive banks are struggling to take care of robust buyer expertise rankings for his or her on-line brokerages.
“The obtrusive concern is the development inside the massive financial institution owned companies as 4 of the six fall exterior the highest 10, a development that can be mirrored in our digital banking critiques,” stated Glenn LaCoste, President of Surviscor Group.
LaCoste added that total, most companies improved their response instances for the second consecutive 12 months “after years of neglect that was blamed on elevated buying and selling volumes.”
|
Canadian On-line Brokerage Service Expertise Rankings
|
||
|---|---|---|
|
Rank
|
Agency
|
Rating
|
|
1
|
Qtrade Direct Investing
|
91 %
|
|
2
|
Canaccord Genuity Direct
|
89 %
|
|
3
|
Questrade
|
76 %
|
|
4
|
Interactive Brokers
|
73 %
|
|
5
|
RBC Direct Investing
|
61 %
|
|
6
|
Wealthsimple Commerce
|
48 %
|
|
7
|
TD Direct Investing
|
45 %
|
|
8
|
Laurentian Financial institution Low cost Brokerage
|
40 %
|
|
9
|
CI Direct Buying and selling
|
36 %
|
|
10
|
Desjardins On-line Brokerage
|
20 %
|
|
11
|
Scotia iTRADE
|
14 %
|
|
12
|
HSBC InvestDirect
|
13 %
|
|
13
|
BMO InvestorLine
|
10 %
|
|
14
|
CIBC Investor’s Edge
|
7 %
|
|
15
|
Nationwide Financial institution Direct Brokerage
|
5 %
|